The Property Ombudsman Scheme is a consumer redress scheme authorised by the Department for Communities and Local Government (“DCLG”) and by the National Trading Standards Estate Agency Team. The Ombudsman’s resolutions are designed to achieve a full and final settlement of a dispute and all claims made by either the Landlord or the Tenant against the (letting) agent. The Ombudsman can, where appropriate, make compensatory awards in individual cases up to a maximum of £25,000 for actual and quantifiable loss and/or for aggravation, distress and/or inconvenience caused by the actions of an agent.