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Maintenance queries below

Being a tenant in Brighton & Hove

Bishop SureLets believes that people come first in property. We treat everybody the way we would like to be treated and aim to build relationships during a Tenancy, whether that is with the Landlord, Tenant or contractors.

We use digital signing for documents making it easy to sign anywhere in the world, have a low emissions set up for the business (and we are working on our suppliers now) and also provide an app for everyone to use during the Tenancy. It is a great resource for anything relating to the property or Tenancy as well as reporting maintenance in or out of hours. Our Tenants really like the last bit.

Tenancy Costs

Following the Tenant Fees Bill 2019 Bishop SureLets will only apply the following charges for a Tenancy:

  • A refundable Holding Deposit (to reserve a property) capped at no more than one week’s rent.
  • The rent.
  • A refundable Tenancy deposit capped at no more than five weeks’ rent.
    Should a Tenancy application be made by Tenant(s) and the referencing fails due to incorrect or withheld information or the Tenant(s) decide not to continue with the Tenancy after the Tenancy Agreement has been drawn up Bishop SureLets reserves the right to make deductions from the Holding Deposit for third party costs and/or administrative duties up to that point.
  • Replacement keys upon provision of relevant receipts/invoices. This will be the reasonable cost to replace key(s) if lost by the Tenant which may include the agent’s time to arrange replacement if complex or requiring time out of the office. Please bear in mind that if the property has security keys (EG the main door in a block) the cost to replace can be significantly higher than a standard Yale or Chubb key.
  • For rent arrears (if any) a charge of 3% above the Bank of England base rate on any overdue rent, from 14 days past its due date.
  • Tenancy variation charges of £50.00 inc VAT, or reasonable costs if higher. (EG) for a New Tenancy Changeover where one sharing Tenant wishes to leave the Tenancy and a new Tenant wishes to join the Tenancy and take the available place. (EG) where a Tenant has a greed change in the Tenancy terms such as being permitted to keep a pet or make alterations and an Addendum to the Tenancy is required.
  • An Early Termination fee (Early Release) where if requested by the Tenant(s) and agreed with the Landlord will not be more than the amount of rent due had the Tenancy continued to its agreed end date.
Utilities:
Generally, Tenants are responsible for paying their own utility bills, broadband, phone, TV licence, and council tax, unless these are included in the rent and set out in the Tenancy Agreement.
 

Fully Managed Property Maintenance

Tenant wishes to join the Tenancy and take the available place. (EG) where a Tenant has agreed a change in the Tenancy terms such as being permitted to keep a pet or make alterations and an Addendum to the Tenancy is required.

THERE ARE THREE BROAD CATEGORIES OF REPAIR, AS FOLLOWS: 

ROUTINE – This would include problems that can be deferred without serious discomfort or nuisance or the long-term deterioration of the property.

URGENT – This would include problems that cause serious discomfort, inconvenience or nuisance.

EMERGENCY – This would include defects that put the health, safety or security of the tenant or another person at risk, or will have serious adverse impact on the property.

WHAT IS AN EMERGENCY?

Central Heating and Hot Water – Complete failure of the combined central heating/hot water system. Before reporting an issue to the emergency contractors, please check that this has not been caused by local electricity or gas supply problems, or by incorrectly setting your timers or thermostats, or by any shut off device that can be reset by the user.  Please note:Faulty Boilers / Appliances  – always refer to the appliance user instruction manual to try to troubleshoot a problem before reporting a fault. If you can’t locate the manual, these can be easily downloaded from the manufacturer’s website, provided you have details of the make and model number to hand.  

Water Supply – Complete loss of water supply. Before reporting an issue, please check that your water supplier has not turned off the mains to carry out repair work in the area. 

Water Leak – When a leak cannot be contained by isolating it at an isolation valve or at the mains stopcock and is where water is causing damage, particularly if it is leaking into an electrical fitting. For flooding either through a roof or from an upstairs property, please call 999 and ask for the Fire Brigade. 

Gas Leak – To report a gas leak or carbon monoxide emergency, or if a pipeline is struck (even if no gas leak has occurred). Please contact NATIONAL GRID GAS EMERGENCIES on the emergency number 0800 111 999 before calling the emergency contractor/reporting this to us. This number is available 24hours a day. Total Loss of Gas – before reporting an issue to Houserack, please check that your gas supplier has not turned off the mains to carry out repair work in the area and if you have a pay as you go meter, please check there is money on the meter.

Loss of Power Supply to Socket Outlets – before reporting an issue to Houserack/the out of hours contractor, check if this cannot be resolved by resetting the meter trip switch. For troubleshooting, please head to the Houserack website, click ‘report a problem’ and follow the steps to report no power to sockets, please follow the step by step troubleshooting which should help you to locate the fault and re-instate power to the property. 

Loss of Power Supply – before reporting an issue to Houserack/out of hours contractor, please call the NATIONAL GRID, telephone no: 105 to check that your electricity has not been turned off the mains to carry out repair work and that there is not a local power failure, however, do not call your electricity supplier. Electricity suppliers are not responsible for the power lines that connect your home to the network. Distribution network operators (DNOs) maintain the power lines that connect your home or business to the network. When you call 105, you will be put through to your DNO. This number is available 24hours a day. Please also check that if you have a pay as you go meter, there is money on the meter to provide power.

REPORTING YOUR MAINTENANCE ISSUE:

ROUTINE or URGENT maintenance click here to report
 
EMERGENCY maintenance call Done & Dusted on 07805 569727 or email enquiries@dndbrighton.co.uk
 
You can also email maintenance@bishopsurelets.co.uk for ongoing updates.
 

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Looking for a Tenancy? Get in Touch with us Today!Contact us Maintenance queries below Being a tenant in Brighton & Hove Bishop SureLets believes that

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May 20, 2021 No Comments

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